I once was in a project-scoping meeting for a client who wanted to create next generation banking products and services. Since these were new ideas, they assumed that the customers didn’t exist yet. We were considering conducting contextual inquiries…

Sometimes I’m amazed when very simple usability problems are overlooked in an otherwise good design. Google Maps is a great mapping app, with one major exception – turning off the audio directions. As you read this, you might at first think, “Big deal…

Which is a better method of analyzing user research and usability testing data, typing up your notes in a spreadsheet or creating an affinity diagram? In part 1 of this series, I discussed the advantages and disadvantages of using a spreadsheet. Here…

What are microinteractions? Microinteractions are the tiny details of a process that create the flow from beginning to completion. Dan Saffler defines Microinteractions as single moments within a use case.  They are discreet touch points that support…

There are almost three weeks of summer left, all of the leaves are still on the trees and I’m already craving pumpkin. How has this traditionally Thanksgiving flavor taken over the third of the year between Labor Day and New Year’s Eve? The pumpkin spice…

There is a blog that I love called McMansion Hell  –  you know those crazy monster houses built in bulk starting in the 1980’s? They are usually found in great clusters and sometimes on very small pieces of property relative to their immense size;…

Keming

This is Important

Let me start with some namedropping, to prove the importance of the subject. Apple just changed the kerning of the word “click“ on the El Capitan website (and tens of articles were published instantly on the topic), because the…

What happens when your brain is trying to process conflicting streams of information? Let’s find out.

Read this list of colors to yourself:

Red

Green

Blue

Purple

Black

Brown

Yellow

Red

Blue

Pink

Orange

Piece of cake right? You are only concentrating…

The creative process can be an emotional roller coaster for both designers and clients alike.  Clients must trust the design team to conceive a solution that will meet the needs of their customers. The experience our client has throughout the design process…

Recently, we had the great pleasure to welcome Mark Hurst to the Infragistics headquarters. Mark is the founder of the well-known annual GEL conference in New York City. He’s also the founder and CEO of Creative Good, a consulting and services company…

Imagine conducting extensive user research. You reveal extremely interesting information and present it to your client and the project team. They seem intrigued and appreciate learning about the users and their needs. You feel that you’ve done a good…

You may have heard that to design a good user experience you first need to understand the users and their needs, but what exactly do you need to know? It comes down to five W and one H question – Who, What, When, Where, Why, and How. The answers to these…

What is responsive Web design (RWD)? You don't need me to tell you--there are hundreds if not thousands of articles on the Web, not to mention a few books. I've personally read about twenty some odd articles on it, as well as books/booklets. So far, …

UX for Devs Manifesto Design from the outside in. Make time for research. Keep your hands off the keyboard. Try many things. Keep none of them. Test designs with people. When all else fails, code. Details make or break it.

If you're scratching…

This year, instead of hosting the World IA day like we did over the last couple of years, we brought our own UX conference UXify that we've been running very successfully in Sofia (Bulgaria) to North America. 

UXify was hosted on April 11 at the…