Hi
I have a webdropdown at the bottom of the page. When i open the dropdown the scroll bar enables and when i drag the scroll bar of the page to the bottom to see the list of values the dropdown closes. This action is stopping me from selecting the value from dropdown. I tried dropdownorientation property to topleft and also to default but nothing helps. Can you please help me out ?
<div class="update-button-and-status-container"> <table style="width: 100%;"> <tr> <td width="30%"></td> <td style="text-align: center; width: 40%;"> <igListControls:WebDropDown ID="cmbAction" DropDownOrientation="TopLeft" Style="vertical-align: middle; margin: 2px; display: inline-block;" runat="server" Width="170px"></igListControls:WebDropDown> </table> </div>
Hello Susmitha,
Thank you for contacting Infragistics Support!
I’m attaching a sample I have prepared for you using Infragistics for ASP.NET v20.1. As you can observe the WebDropDown is placed near the bottom edge of the page and when opening, a vertical scrollbar appears. On my side, when scrolling down, using either the mouse wheel or via clicking on the scrollbar and sliding the mouse down, the WebDropDown remains opened and I’m able to select any of the items within it. Could you please run this sample on your side and verify if it behaves in the same way? Having this information is essential for deciding how to proceed further.
In case that even with my sample you are replicating the same behavior, this will mean that the root cause of the issue lies in your environment. Please let me know whether this happens under all browser or any specific one, the browser version and the version of the UltimateUI for ASP.NET that you are currently using.
Additionally, here you can find the Supported Environment for UltimateUI for ASP.NET Web Forms so that you can check that you application is compatible.
If this sample is not an accurate demonstration of what you are trying to achieve please feel free to modify it and send it back to me for further investigation along with steps to reproduce.
This information is going to be highly appreciated. Looking forward to hearing from you.
Best Regards, Martin Evtimov Entry Level Software Developer Infragistics, Inc.
WebDropDownPageBottom.zip
Hi Martin,
Thank you for the reply.
But this not helping me out, when i scroll the page using mouse wheel the dropdown is open but when i click on the scroll bar and drag it with mouse the dropdown gets closed.
I'm using Internet explorer 11 and infragistics 15.2
Thank you for the reply!
According to our support policy, Trial Service level customers are eligible for support for our current latest version, which at this point is 20.1. This is the reason why the provided sample is using version 20.1 of Ultimate for ASP.NET.
Furthermore, Infragistics products have one year of product service releases and three years of developer support. This means that version 15.2 is considered retired and it is no longer eligible for Developer Support Services.
Since the suggested approach is working as expected in my sample using a newer version of the controls I assume that this behavior might be caused by an issue that we have addressed, fixed and released in any of the latest versions of our product. Having this in mind my suggestion would be to upgrade to any of the latest versions of our product.
In the following topic you could find which versions we are supporting and when will their support expire.
Please let me know if you need any further information.
I'm working on an existing project. As of now we are allowed to use version 15.2 controls only as the complete project is built on them. If you could provide me the fix that will be really appreciated.
Please let me know if you need any further information from my end to resolve this issue.
I understand your concerns, however, even with an active license, version 15.2 is considered retired for both support and service release, respectively bug fixes. The reason behind products`s lifecyle is that browsers are constantly changing requiring new approaches for certain functionalities. That`s why my suggestion is to upgrade to our newest version when you have time, in order take advantage of all new features and functionalities working in compatibility with latest browser standards.
Please let me know if you need any further information regarding this matter.
Best Regards,Martin EvtimovEntry Level Software DeveloperInfragistics, Inc.