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Before beginning a user research study or usability test, one of the most important things you can do is to run a pilot test. What’s a pilot test? It’s a rehearsal of the study with someone standing in as the participant. You run the session as if it…

The best way to evaluate the user experience of a product is by testing it with users. Observing people trying to perform tasks in the interface gives you the best understanding of how well it works and what problems need to be fixed. However, usability…