The phrase “design-driven” seems to be used a lot these days. From design blogs to books on building corporate culture to marketing campaigns, everyone either thinks they are “design-driven” or need to be “design-driven.” I think it’s fantastic that the…
I’m not familiar with much scientific research or studies on the effectiveness (or lack thereof) of alternating row colors. However, it is my observation that if you take a lot of rows and columns and compare them with and without alternating backgrounds…
In the user experience profession, as in sports and school, there is often a time “between”… between projects, between seasons, between semesters. Call it down-time, the local minima between the peaks of craziness that is consulting or just a short breather…
The “Unicorn” concept (a rare individual who can do every UX job) has been talked up lately. I last heard an impassioned talk about this at UI18 in Boston. The idea goes something like this: There are so many enterprises that need UX services but there…
One Rule of UX Consulting
There is a rule in consulting that many professionals don’t seem to understand (or want to believe). This rule applies regardless of your specialty. It doesn’t matter whether you call yourself a UX Architect, a Design Researcher…
I think that one of the best things we will get with Windows 8 is that touch screen driven interaction will be more familiar to all users. It is time for this technology, contemporaneous with the first mouse prototype dated more than 45 years…
The creative process can be an emotional roller coaster for both designers and clients alike. Clients must trust the design team to conceive a solution that will meet the needs of their customers. The experience our client has throughout the design process…
Recently, a colleague purchased a brand new iPad 3 and after some begging, I was able to make him show me his new toy right next to its predecessor so that I could see for myself just what Apple meant by "hi-res". Surely enough, the retina…
Fresh from a recent client engagment, here are a few quick pointers I'd like to share on Icon Creation:
Support User Recognition A very essential factor that needs to be considered when creating icons. The user/audience must be able to recognize the…
Friends and colleagues,
I’ve submitted a presentation proposal to the 2015 SXSW Interactive Conference. If you like my proposal, please take a moment to visit the SXSW PanelPicker (http://panelpicker.sxsw.com/vote/32599) and vote for me. Thank…
I recently redesigned a community site for developers. The site has the typical blog and discussion boards, meeting information and general background information about the community. The client said the site was old and unattractive, she also noted that…
I recently read some articles on Customer Journey Mapping, the next step as far as User Experience is concerned.
This was one article worth sharing, I thought.Enjoy !
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There is a lot of data out there today. Spreadsheets upon spreadsheets of data. Presenting this in a meaningful form has, until recently, been the domain of bar charts and line graphs (think MS Excel). This wasn’t necessarily a good thing but at least…
I listen to developers of software and websites all day, they have great ideas and observations but I try to balance what I hear with what I see. Many product managers tell me what their customers want -- they say, “Customers tell me all the time…”…
One project I’ve been working on lately has involved a remote usability testing session that accommodates all the challenging resources: multiple channels (live screen tracking + audio recording + a test guideline + few data input paper forms),…
Inspite of the efforts made in establishing a working definition, Service Design is still quite difficult to define let alone convince others that it's real and that there are really poor interaction designs in the consumer service space out there. During…