Friends and colleagues,
I’ve submitted a presentation proposal to the 2015 SXSW Interactive Conference. If you like my proposal, please take a moment to visit the SXSW PanelPicker (http://panelpicker.sxsw.com/vote/32599) and vote for me. Thank…
I recently redesigned a community site for developers. The site has the typical blog and discussion boards, meeting information and general background information about the community. The client said the site was old and unattractive, she also noted that…
I recently read some articles on Customer Journey Mapping, the next step as far as User Experience is concerned.
This was one article worth sharing, I thought.Enjoy !
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There is a lot of data out there today. Spreadsheets upon spreadsheets of data. Presenting this in a meaningful form has, until recently, been the domain of bar charts and line graphs (think MS Excel). This wasn’t necessarily a good thing but at least…
I listen to developers of software and websites all day, they have great ideas and observations but I try to balance what I hear with what I see. Many product managers tell me what their customers want -- they say, “Customers tell me all the time…”…
One project I’ve been working on lately has involved a remote usability testing session that accommodates all the challenging resources: multiple channels (live screen tracking + audio recording + a test guideline + few data input paper forms),…
Inspite of the efforts made in establishing a working definition, Service Design is still quite difficult to define let alone convince others that it's real and that there are really poor interaction designs in the consumer service space out there. During…
How will business, design and technology be perfectly coordinated in the future? Strategists, designers and developers gathered in New York for the WebVisions 2012 Convention to share their visions and offer practical tips for getting things done. Three…
One quick and easy way of making any application or website more usable is to identify primary actions and secondary actions. Primary actions are the most frequently used that guide the user along an intended path to complete a task. Secondary action…
So you want to build an App? With all of the smart devices on the market you may find yourself asking, what platform do I develop for? Do I go with the appeal of Apple the penetration of Android or the familiarity of Windows?
The answer is yes to all…
Sadly, a lot of usability testing doesn’t happen because people think it requires an expensive usability lab. The term “lab” itself implies some kind of high-tech science experiment. It sounds formal, expensive, time consuming, and out of reach. But you…
My journey is not a common one, but maybe it should be.
Despite being trained as a product designer I am now working in the field of User Experience (UX) Design. While I am not the first designer to find my skillset applicable in another discipline, the…
The heart of User Centered Design (UCD) is to listen to users. By "listen" I don't mean just hearing their words but using all the methods of observation to understand what users want from a product. I need to see what users are doing with a product,…
I attended this year’s conference in Las Vegas, Nevada (actually Henderson) from June 5 to June 7, 2012. This year’s theme was all about leadership – what it is and how to use it. The big news coming from the conference was a change in name and focus…
On Monday, 11/21/11, I'll give a talk about UX design considerations for Windows Phone 7. Designing for smart phones is not the same as designing for desktop or web applications. While many fundamental usability principles can be applied 1:1, there are…
Usability testing and expert reviews are both great methods to discover design and usability problems, but it can be overwhelming to receive a deliverable with a long list of problems and recommendations. You can’t fix everything at once, so you may…