Hi Team,
I have updated the indigo studio few days and application stopped working from that time request you to please look in to this issue.
Regards,
Shiv
Hello Shiv,
Thank you for your post!
I have been looking into it and I have several questions regarding your environment.
1. What is your operating system?
2. What was the last version of the Indigo Studio you had installed?
3. Do you see a blank screen?
4. Does the studio throws any errors when you try to update it?
Having this information would help me further investigate the issue you have reported.
Thank you for the cooperation. Looking forward to hearing from you.
Hello Gergana,
1. What is your operating system? - Windows 7
Version 2.0
no, when try to launch the application, it is giving an error message
It din't through any errors while updating. Once the update has finished, when I tried relaunch the application its not coming up.
please find below error screen shots for your reference.
Error Screen 01
Error Screen 02
I have shared the error screens as zip files, let me know if you need any other information.
Thank you for the provided information.
I have been looking into it. Would you please try to install the following update for the Microsoft .Net Framework 4: http://www.microsoft.com/en-us/download/details.aspx?id=3556 .
Hi Gergana,
Indigo is running fine, after installing .Net Framework.
Thank you for the support.
Best Regards,
Shiva
Hello Shiva,
Thank you for the feedback. I am glad I was able to help. I just want to let you know, that there is a new Update for the Indigo Studio Version 3 – Update 3.1, that contains a fix for this issue.
To get the update, just open Indigo Studio. Normally you will be prompted to download the update. If not, try Menu -> Help & About -> Check for Updates (on the right side).
Please do not hesitate to let me know if you have any further questions on this matter.
I am just checking if you have any further questions on this matter. Please do not hesitate to let me know if you do.